O-KAM Pro Help Center

O-KAM Pro Help Center

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Camera Abnormal

4G Camera Offline App Displays Authentication Failure Dark Night Image and Installation Precautions Device Shows Offline on the App How to Set Up When the Image Is Reversed?Live View Has No Sound The App Keeps Displaying "The Camera Is Connecting, Please Wait"The Device Cannot Rotate The Device Keeps Rebooting The Image Flashes White Light at Night The Image Is Reddish The PTZ Camera Always Leans Towards a Certain Position The Real-time Image of 4G Camera Is Stuck There Is Echo During Intercom There Is Noise During Intercom WiFi Camera Offline

Camera Troubleshooting

Troubleshoot and resolve camera issues

Camera Troubleshooting

Find solutions for common camera problems and abnormal behaviors.

Connection Issues

WiFi Camera Offline

Resolve WiFi camera offline issues

4G Camera Offline

Fix 4G camera connection problems

Camera Keeps Connecting

App stuck on connecting screen

Authentication Failure

Resolve authentication errors

Device Shows Offline

Fix device offline status issues

Image & Video Issues

Dark Night Image

Fix night vision image issues

Image is Reversed

Flip or rotate camera image

Reddish Image

Fix image color problems

White Light Flashing

Resolve night vision light issues

4G Image Stuck

Fix frozen video stream

Audio & Hardware Issues

No Sound

Fix audio playback issues

Echo During Intercom

Reduce intercom echo

Intercom Noise

Fix intercom audio noise

Device Can't Rotate

Fix PTZ rotation issues

PTZ Position Issue

Fix camera position drift

Device Keeps Rebooting

Resolve constant restart issues

Solar Low-Power Equipment Alarm Issues

Troubleshoot unsatisfactory alarm triggers for solar low-power equipment

4G Camera Offline

Troubleshooting steps when your 4G camera shows offline status

Table of Contents

Camera Troubleshooting

Connection Issues

Image & Video Issues

Audio & Hardware Issues