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Help CenterCamera Abnormal

The App Keeps Displaying "The Camera Is Connecting, Please Wait"

Troubleshooting steps when the app continuously shows connecting message

The App Keeps Displaying "The Camera Is Connecting, Please Wait"

If your app keeps displaying the message "The Camera Is Connecting, Please Wait", follow these troubleshooting steps to resolve the issue.

Initial Checks

  1. Check if the SIM card has sufficient data.

  2. Check if there is signal interference. The signal bar on the homepage of App displays the signal strength. When the signal has less than 3 bars, there is a high probability that the video cannot be viewed. Try moving the camera to a place with a strong 4G signal.

  3. Ensure that the camera is powered on normally and restart it.

  4. Ensure that the firmware of the App and camera is the latest version.

App Upgrade Steps

For Android devices: On the homepage of the App, click on Mine > About > Check for updates. If there is a new version, click on Upgrade.

For iOS devices: Go to the App Store and search for O-KAM Pro to see whether there is a new version.

Firmware Upgrade Steps

On the homepage of the App, click Settings > Device Health > Firmware. When there is a new version, click Upgrade.

Additional Troubleshooting Methods

  1. End the running of the App Application and then reopen it.

  2. Exit the App and log in again.

If Camera Is Online in Backstage

If it is online when checked in backstage, but the image cannot be viewed on the App:

In the backstage, the camera is able to connect. Exit the App and try reconnecting it to see if the issue can be resolved. Or check if the App is of the latest version. If not, please upgrade the App, and then exit the App and log in again.

Live View Has No Sound

Troubleshooting steps when live view does not play audio

The Device Cannot Rotate

Troubleshooting steps when the PTZ camera stops responding to rotation controls

Table of Contents

The App Keeps Displaying "The Camera Is Connecting, Please Wait"
Initial Checks
App Upgrade Steps
Firmware Upgrade Steps
Additional Troubleshooting Methods
If Camera Is Online in Backstage