LogoO-KAM Pro Help Center
LogoO-KAM Pro Help Center
HomepageO-KAM Pro Help Center
Help Center
Add a Device
Alarm
Camera Abnormal
4G Camera OfflineApp Displays Authentication FailureDark Night Image and Installation PrecautionsDevice Shows Offline on the AppHow to Set Up When the Image Is Reversed?Live View Has No SoundThe App Keeps Displaying "The Camera Is Connecting, Please Wait"The Device Cannot RotateThe Device Keeps RebootingThe Image Flashes White Light at NightThe Image Is ReddishThe PTZ Camera Always Leans Towards a Certain PositionThe Real-time Image of 4G Camera Is StuckThere Is Echo During IntercomThere Is Noise During IntercomWiFi Camera Offline
Cloud
How-to Videos
Other
Recording
User Manual
Help CenterCamera Abnormal

Device Shows Offline on the App

Troubleshooting steps when device appears offline in the app

Device Shows Offline on the App

If your device shows as offline in the app, follow these troubleshooting steps.

Troubleshooting Steps

1. Restart the App

Please exit the App and log in again, to check whether the camera can be viewed or not.

2. Update the App

Check if the App is the latest version. If not, upgrade it to the latest version. Log out of the App and log in again before trying again.

App upgrade steps:

For Android devices:

  1. On the homepage of the App, click Mine > About > Check for updates
  2. When there is a new version, click Upgrade

For iPhone devices:

  1. Go to the App Store
  2. Search for O-KAM Pro
  3. Check whether there is a new version available

Dark Night Image and Installation Precautions

Night vision settings and installation guidelines for optimal image quality

How to Set Up When the Image Is Reversed?

Steps to flip or rotate camera image when it appears reversed

Table of Contents

Device Shows Offline on the App
Troubleshooting Steps
1. Restart the App
2. Update the App
App upgrade steps: