O-KAM Pro Help CenterQuick Start Guide
Quick start guide for the O-KAM Pro app (model WP-AGB1), covering after-sales support, installing the app, creating an account, adding a camera, and FAQs.
Quick Start Guide
This quick start guide explains how to install the O-KAM Pro app, create an account, and add your camera (model WP-AGB1). Please read it thoroughly before use and keep it for future reference.
01 / After-Sales Support
Dear friends,
Thank you sincerely for your support!
If you have any questions while using the product, please send an email to our after-sales service with your order number and your questions. As soon as we receive your message, we will provide a quick solution within 24 hours.
Don't worry. In reality, many issues can be solved easily through simple adjustments, such as network connection failures, motion detection delays, false alarms, the camera going offline, and so on.
In addition, if you would like to activate the free 12-month warranty service, please send the following information to our after-sales service and your free warranty will take effect. During the warranty period, if any part of the product is damaged, please contact us.
- Order date: ______________________________________
- Order number / ID: ______________________________________
- Buyer's email: ______________________________________
Best regards, The After-Sales Service Team
E-Mail: [email protected]
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02 / Install the O-KAM Pro App
Search for O-KAM Pro on the App Store / Google Play, or scan the QR code below to download the app to your mobile device.
Important: Please grant the following permissions when installing this app; or go to your phone's settings, find the O-KAM Pro app, and apply the settings below.
- Allow push notifications so the phone receives motion-detection alerts.
- Allow local-network search and connection so the device can connect to the app.
- Accept the privacy policy to grant access to the app.
- Enable Bluetooth permissions so the camera can be added successfully; otherwise the connection will fail.
03 / Create an Account
New users must create an account. The steps are as follows:
Open the app and sign up
Open the app and tap Sign Up Now.
Enter your details and request a code
Select your region, enter your phone number, check the box to confirm I have read and accept the policy, then tap Get Verification Code.
Set your password
Enter the verification code, set your account password, then tap Done.
Log in
Go to the login screen and sign in to your account.
Allow O-KAM Pro to use Bluetooth permissions, otherwise the device cannot be connected.
04 / Add the Camera to O-KAM Pro
Method 1 — Bluetooth (Recommended)
Find the device
Search for the Bluetooth device and tap Connect; or tap +Add.
Enter the Wi-Fi password
Enter the Wi-Fi password and tap Next.
Wait for setup
Wait while the device configures itself.
Name the device
Set the Device Name.
Optional settings
Optionally enable push notifications, motion detection, and cloud video recording.
Done
The device has been added successfully.
Method 2 — QR Code Scan
Start adding a device
Tap +Add, or tap the + icon.
Scan the camera's QR code
Go to the scan screen and scan the QR code on the camera.
Confirm the prompt tone
Check the option I hear the prompt tone, then tap Next.
Wait for setup
Wait while the device configures itself.
Enter the Wi-Fi password
Enter the Wi-Fi password and tap Next.
Scan the QR code with the camera lens
Scan the QR code with the lens of your camera.
Name the device
Set the Device Name.
Optional settings
Optionally enable push notifications, motion detection, and cloud video recording.
Done
The device has been added successfully.
My camera can't connect to Wi-Fi?
- Make sure both Wi-Fi and Bluetooth are turned on.
- Confirm that you entered the correct Wi-Fi password (the password cannot contain special symbols).
- Avoid using Wi-Fi repeaters.
- If you still can't connect after checking the points above, please reset the camera (press and hold the reset button for 5 to 8 seconds).
- If you continue to have connection problems, please contact [email protected].
05 / FAQs
Q1. What should I do if the device stops working?
Press and hold the reset button to restart the camera. If there is no response, try changing the power source.
Q2. How far should the camera be from the router?
In an open space, the Wi-Fi connection range can be about 150 meters. However, the strength of the Wi-Fi signal and the surrounding environment may cause interference. If the camera's connection is weak or unstable, please place the camera as close to the router as possible.
Q3. The device shows that it is offline?
- Make sure the Wi-Fi signal is above 85%. We recommend moving the routers closer together to improve home Wi-Fi performance.
- Remove the camera from your O-KAM Pro account and add it again after resetting your device.
Q4. The TF card is not recognized?
Check whether the TF card capacity is shown under System Settings > TF Record Settings for the device in the app. If the message No TF card detected appears, it means the TF card was not recognized.
- Please use a branded TF card.
- Only the FAT32 format is supported.
- The recommended TF card capacity is between 2 GB and 128 GB.
- Use a high-speed TF card of Class 4 or above.
- Try inserting and removing the TF card several times.
- We recommend trying a different TF card.
- It may take some time for the camera to recognize the TF card. After inserting the card, wait about 30 seconds before checking.