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How to Deal with WiFi Connection Failed When Adding a WiFi Camera

Troubleshooting guide for WiFi connection failures during camera setup

It is usually caused by the following reasons, please check in order:

WiFi Password Error

Verification Methods

  1. Using WiFi QR Code

    Using a phone that supports WiFi sharing, enter the WiFi settings, click on the connected WiFi, take a screenshot of the WiFi QR code, and use WeChat to scan it. The character between P: and the semicolon is the WiFi password.

    For example, the WiFi name is "VEEPAITest", the password is "88888888", and the WiFi character recognized by WeChat is "WiFi: T: WPA; S: VEEPAITest; P: 8888888888;".

  2. Reconnect WiFi

    In the phone's WiFi settings, disconnect the connected WiFi and reconnect it to confirm if the WiFi is incorrect.

  3. Check Router Settings

    Enter the router management page to view the WiFi password.

After Password Confirmation

After the confirmation of WiFi password, reset the camera and add it again. On the WiFi password input page, click the "Eye" button behind the password box to re-enter WiFi password.

Camera Failure

Two Verification Methods

  1. Hotspot Test

    Turn on the hotspots of another phone as a router, reset the camera, and try adding it again. If you can successfully add the camera via the phone's hotspots, it indicates that the camera is working properly.

  2. Direct Connection Test

    Reset the camera, go to the WiFi settings, choose @IPC_XXXX hotspots and connect, then open O-KAM Pro App. If it can be connected and monitored normally, it indicates that the camera is normal.

If the "@IPC_XXXX" hotspots cannot be found in the phone's WiFi settings after the camera is reset, or if the hotspots name is "@IPC_000000", it indicates that there is a problem with the initial ID of the camera. Contact after-sales and send the camera to factory for repair.

Router Failure

  1. Restart Router

    Restart the router and try again.

  2. Check Frequency Band

    Check if the WiFi connected to the phone is in the 2.4G frequency band.

  3. Firewall Settings

    Enter the router management page and check if the router has enabled firewall and anti scraping. If yes, please disable it.

  4. Enterprise WiFi

    It does not support WiFi at the WPA/WPA2 enterprise level.

  5. Optical Modem

    If you are using an optical modem, it is recommended to add a router and connect the camera to the router's WiFi.

SIM Card Detection Failed

Troubleshooting steps when SIM card detection fails

What Does the Voice Prompt Mean During WiFi Configuration

Understanding voice prompts during device WiFi setup process

Table of Contents

WiFi Password Error
Verification Methods
After Password Confirmation
Camera Failure
Two Verification Methods
Router Failure