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SIM Card Detection Failed

Troubleshooting steps when SIM card detection fails

If the SIM card detection fails, please follow these steps:

Step 1: Check SIM Card Installation

Open the SIM card slot and check if the SIM card is properly installed according to the diagram below.

SIM card installation diagram

Step 2: Test SIM Card

Test if the SIM card works properly by inserting it into a phone. If it doesn't work in the phone either, the SIM card may be damaged and needs to be replaced.

Step 3: Clean SIM Card

If the SIM card works properly in the phone, wipe the SIM card chip with a clean tissue, then reinstall it into the camera.

Step 4: Check Data Plan

Check if the SIM card has an active data plan. On the homepage, click 4G refill > 4G Data Store to check the data.

4G refill option4G Data Store

Step 5: Contact Support

If the issue persists after following all the above steps, please contact customer support for assistance.

How to Share Monitoring Information with Others

Learn how to share device monitoring access with other users

How to Deal with WiFi Connection Failed When Adding a WiFi Camera

Troubleshooting guide for WiFi connection failures during camera setup

Table of Contents

Step 1: Check SIM Card Installation
Step 2: Test SIM Card
Step 3: Clean SIM Card
Step 4: Check Data Plan
Step 5: Contact Support